Our customer support team is available Monday through Thursday 8 am to 4 pm and Friday 8 am to 3p pm EST (Excluding all federally recognized US holidays). -Kate Read 1 more review about Lucy in the Sky MI Michelle 1 review US A day ago Merry was fantastic! Then, the item never ships. Please email us at resolution@lucyinthesky.email. I emailed them to check if my order still hasn't shipped, please cancel and give me a refund. I have emailed them three times and tried to do the virtual chat but it never works. There are no fees if you pay on time. Daughter bought a dress for homecoming from this site. If you please email us at resolution@lucyinthesky.email we can assist you with a return. We're so glad we were able to help with the return. Contact us at on the 'Contact Us' form at www.lucyinthesky.com/shop/contact, or at shop@lucyinthesky.email. Thanks for your feedback. The best things about working as a Sales Advisor at Sky Leeds, with Lucy September 9, 2021 / in Contact Centre & Operations / by jhawkins2. Really bad. Trust that their reputation is deserved. CABLE TV. Best advice for those who are still waiting for their money back is to reach out to your bank and let them deal with this company, customer service will not help you. For international purchases with specific credit/debit cards, your bank may charge an international transaction fee. Copyright 2023 Lucy in the Sky inc. All rights reserved. You either have to be put in a que in live chat with at least 100 people ahead of you or wait 48 hours for someone to respond to your email. Is Tata Sky service free? In order to have an account with AfterPay, you must: - Have a valid and verifiable mobile number, -Use a US Mastercard or Visa credit or debit card to make a purchase. I used the chat feature again in January to try to figure out where my two other dresses were. Lucy in the Sky is an online fashion store that offers clothing and accessories for the life of the party. Feel free to reach out to us at resolution@lucyinthesky.email if you have any other questions:) If you still cannot locate it, you may have entered your email incorrectly - reach out to us at shop@lucyinthesky.emailor via Live Chat during business hours and we will resend you your confirmation. Thanks for your feedback. I don't care how good are their dresses and I don't even want to know. Please email us at resolution@lucyinthesky.email if anything else. Their trendy collections are always changing and they offer many sales. Please let us know if we can help any further. I have emailed twice and now we are scrambling for a dress for homecoming the week of. If everything is correct, we suggest using the PayPal checkout and selecting the 'Debit/Credit Card' payment method as it is unlikely to be rejected through that method. -Kate, it was my first time ordering from Lucy in the sky. They don't offer refunds, only store credits and when you use the store credit to buy something you have to pay for shipping and the item never arrives. We have a range of ways to get in touch for new and existing customers. How often does the website restock? We also ensure all reviews are published without moderation. Why would I need store credit when I already purchased the 3rd dress. I placed an order and was waiting for more than a month. I've made several purchases on different occasions from this store and nearly all of which came with problems. Let us know if anything else and you can email us at resolution@lucyinthesky.email! For further information, please visithttps://help.afterpay.com/hc/en-au/. Hi Grace, Thanks for your feedback. As of 10/10 it hasn't even shipped, although they charged my credit card immediately. Lucy In The SKY corporate office is located in 748 S Main St, Los Angeles, California, 90014, United States and has 32 employees. Byusing this Website, you consent to the processing described therein and warrant that all data provided by you is accurate. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.lucyinthesky.com. You should check this page from time to time to ensure that you are happy with any changes. I was horrified. Yes! -Kate Sarika Pramod 1 review US 3 days ago Great experience! Hi Teagan, Thanks for your feedback. No! The dress is also incredibly thin and doesn't have much structure. 6) Actor William Shatner also covered the song in dramatic, spoken-word style. If the initial address provided was incorrect, your package will be processed as returned to sender by our returns team. They weren't prepared for homecoming season and got behind. Please email us at resolution@lucyinthesky.email so that we can better assist you! Go to our site to chat with our support team or email us at support@lucy.co! We want to make sure this gets refunded immediately. Please email us at resolution@lucyinthesky.email so we can look into your refund. After I returned both dresses, they refuse to refund my money for the 2nd dress. You can email us at resolution@lucyinthesky.email! Excellent Customer Service, Quality Name Brands. We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. Search Full List of Executives. It goes against our guidelines to offer incentives for reviews. I will absolutely be reordering a new size and be a returning customer! Any orders cancelled within 14 days of being placed can be cancelled for store credit. | Read 181-200 Reviews out of 6,679 Thankfully I was smart enough to purchase via PayPal and after 2 months I received my money back from PayPal. For example, the Trustpilot rating is 4.2 stars, which is an average of over 6,000 reviews. Most dresses are see through material with zippers stuck. I'm convinced company is run out of a basement and lack computer skill to process anything. Not sure why they think someone would want to keep ordering dresses from their site and hoping that it fits or they are stuck with the purchase or a merry go round of returns. Any currency conversion are for reference purposes only. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. Breaching this provision would constitute a criminal offense and, The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of. Calls to these numbers are free for Sky Talk customers, but for Eir customers' calls can cost up to 5.3 Cents per minute, plus a 9.7 Cent connection fee. there is a dress i like but it is all out of stock. . Please let us know if we can help any further. Please emails us at resolution@lucyinthesky.email so we can better assist you. Sky's customer service number. You can also chat with Sky's Virtual Assistant on the Help Page to get the help you need. Lucy has a story. They take your money and hope you forgot about the order because they'll never say anything unless you reach out, Hi Colleen, They have such cute styles, but the clothing quality is so bad. Please let us know if we can help any further. Designed to work with the LINK series cellular trail cameras, the SPYPOINT app. If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. Ordered a dress 10/12 in anticipation of a delay (their site said Nov. 5 would be MAX date of arrival). If you placed an order without an account, you can use the same email to create an account to access your return label. For more specific information or any delivery concerns for any International Orders, you can reach DHL GlobalMail Customer Service below: Email: https://webtrack.dhlglobalmail.com/help/contact?country=US, For any other concerns, you can reach out to us at shop@lucyinthesky.email. What this means is that we do not store or save any of your credit card information at any point, and that all purchases are 100% protected by PayPal's Buyer Protection against non-delivery or receiving something which is not as described. We have Live Chat and Email available for any questions or concerns. It has been such a negative experience. You can activate your new camera, view your photos, manage and monitor. Please contact us via Live Chat for 24 hour customer care. We'd suggest to reach out to us via our Live Chat during business hours for more specific information:) - Kate. We're sorry to hear about the sizing issue. There are a number of Sky departments, and you can usually make your way to the right one through the main customer services contact number which is 0333 7591 310. We do not have a customer service phone number at this time - feel free to reach out to us at shop@lucyinthesky.email or resolution@lucyinthesky.email:) Contacts: Adam Russell Adam.Russell@FHFA.gov Number of comments: 0 Shipping I need to change my address or order, how do I do this? I would never hesitate to order again given this fabulous experience I just had, Casandra M was extremely helpful and quick! Tip for consumers:Returns usually only give store credit. Overnight orders shipped Friday will be delivered Monday. - Kate. Extremely disappointed and feeling like they stole from me. -Kate. Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.lucyinthesky.com and you should not rely on the existence of such a connection or affiliation. We do specifically outline the estimated delivery time on each individual product page once a size is selected. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. Sky Phone Number 2. Annoying, right?! These used to work but not sure if they are still valid numbers. Check out what 6,872 people have written so far, and share your own experience. Try the following: 0800 587 4005. I can always count on you for the best quality and accurate fit. The dress did not fit correctly and they will only give you credit no refund. -Kate. Unfortunately many people fall for their intentionally obtuse return policy, but from someone who had a valid return, it took over a month to get my refund returned to my credit card, and I only received it then because I reached out to support multiple times. They offer advanced store credit on returns and after chatting a live agent and giving the order number, they found I'd already shipped it and immediately sent my store credit code to my email. The cost of foreign products and services may fluctuate. Worst experience. Please note we cannot ship express orders to University/PO Boxes. Please email us at resolution@lucyinthesky.email so we can assist you sooner. She responded quickly and answered all my questions. I am telling all my friends how bad the quality is and to never order from them. Luckily I was able to return it and get store credit pretty quickly. I'm wanting to buy the starstruck strappy dress, should i size up or get my normal size? Her level of customer service was fabulous. For more specific information or any delivery concerns for any U.S Orders, you can reach USPS Customer Service below: Email: https://www.fedex.com/en-us/customer-support.html. As soon as you place the order, it is processing on our end. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Her real name is Carmen and she is secretive about her backstory. Lucy in the Sky, Inc. operates this Website. You can see an estimated delivery time for each style by going to the specific product page and selecting your size, and in your Order History on the My Account page and/or in your email confirmation. If i order now when i will receive it? I ordered the Kayden Dress in black. -Kate Advertisement SR Sydney Rose 1 review US Nov 3, 2022 Happy with my first dress but they need a better return policy I absolutely love the first dress that came in the mail, it is gorgeous and compliments me very well. I reached out 5 days ago to see where it was. All of our payments, both directly through PayPal and via the Credit/Debit Card option, are securely processed by PayPal's PayFlow payment gateway. If our system does not recognize your email, it means that you may not have registered an account - you can register an account with the same email used to place your order originally, to have access to all your order information. . Phone Email. Purchased a dress that ended up not fitting well, went to return only to learn that they only offer store credit refunds. my party is april 10. We may from time to time include third party links on our Website. Customer service is awful. We had the same issue. -Kate. I am now out $50 with my only option being to choose another ill-fitting, cheap piece of garbage. How useful is that if the items never come? My learning training provider was City and Guilds. CAN I APPLY MY STORE CREDIT AFTER I PLACED AN ORDER? In November 2022, I ordered for dresses from Lucy in the Sky. If it was possible to give negative stars I absolutely would. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Check out what 6,964 people have written so far, and share your own experience. BEWARE. 5726 Solutions. - Look around the delivery location for your package, as the order may have been left in an unusual location or see if someone else accepted the delivery, such as a neighbor, either on purpose or by accident. I use the chat feature and they told me that the dresses would arrive within the next three weeks. Hi Lily, I am beyond disappointed in this company and its respect for its customers. We are not doing wholesale at this time. The standard length of our dresses measure approximately 31 inches for size small, measuring from the top of your shoulder. I reached our to the company and got a fast response from them. I'm dealing with their customer service right now and they are so rude and unprofessional, Hi Talia, Thanks for your feedback. 0818 719 819. They wasted no time taking my money but today is 10/7 and I have not received a tracking number and they have not replied to my last email I sent them yesterday. Don't take the risk and give them your money. As cute as their clothes and accessories are, online stores can also make purchasing a little more nerve-wracking as you don't have the chance to try on the clothes beforehand. The reps copy and paste generic statements to your emails and don't actually solve any issues. Do not trust this shop to deliver. My daughter ordered a dress on 9/11; it was supposed to arrive on 10/5. Customers have had difficulties with returning items as well as receiving items (plus, they only offer store credit for returns). All of our styles are designed at our offices in Los Angeles, and produced excusively in-house domestically and internationally. So glad we were able to help! Reach us faster and easier through our virtual assistant KYLA, available 24/7 to serve our subscribers nationwide. I HAVE MY TRACKING NUMBER. Orders and upgrades. We use dedicated people and clever technology to safeguard our platform. i ordered 2 dresses october 2 and need them for october 11. thanks! Hi Mike, Thanks for your feedback. She even helped me cancel an order and issued my store credit instantly. 5) In 1974, this cover of "Lucy in the Sky with Diamonds" was a #1 hit for Elton John. We'd love to find a resolution due to this issue. All orders ship out of Los Angeles, we design all of our styles in-house. You will see an option to automatically apply any store credit you have available on the Payment section of the checkout page. Thanks for your feedback. She offered me advanced credit and provided easy instructions to do so. As soon as I opened the bag thousands of sequins poured out and the dress felt like thin sandpaper. I ordered 4 items and once I received 2 of them and saw how bad the quality was. See Profile. Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. All orders are charged in USD - our website may show you the estimated equivalent amount in your local currency (this can be changed under 'My Account' of the website. All orders are subject to availability and confirmation of the order price. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. The dresses didn't look anything like the photos. They have yet to respond and emails were sent over a week ago. Chat is only option and that takes hours to even get a chat representative. Contact BT for help and support with your BT broadband, TV, home phone or mobile. Besides that, the customer review rating on Better Business Bureau is 2.8-stars. We will not be liable if for any reason this Website is unavailable at any time or for any period. The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.lucyinthesky.com or its licensors and are protected by copyright laws and treaties around the world. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. I was SHOCKED as the price of this dress after I received it. We want to make sure that this refund goes through immediately. Contact Us. She was a total pleasure to work with. You can also search for styles with a guaranteed immediate delivery date using the Quick Find on the website. Free FedEx Shipping, over US$75. Thanks for your feedback. We do not save your payment method details on our website. The first time it was cancelled altogether. Write a review Sign in. My advice to anyone. Images copyright 2023 Lucy in the sky inc. All rights reserved. It was nothing like the picture. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Your return will be processed as soon as possible, generally within 20 business days of us receiving it - you will receive the store credit code in your email. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? If you have any further questions or concerns please email us at resolution@lucyinthesky.email so we can assist you sooner. Merry was very friendly, professional and helpful. Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. Now it's scheduled to be sent 4 weeks after it was first supposed to arrive. My daughter has an event Nov. 19. If you're reaching out to us regarding an order, please have your Order ID in your message. -Kate. I don't think you got it! Lucy In The Sky Cafe Claimed Review Save Share 260 reviews #7 of 214 Coffee & Tea in Kuala Lumpur $$ - $$$ Cafe European Vegetarian Friendly 167 Jalan Tun H S Lee, Kuala Lumpur 50000 Malaysia +60 3-2022 1526 Website Closed now : See all hours See all (160) Ratings and reviews RATINGS Food Service Value Atmosphere Details PRICE RANGE $3 - $8 Any orders which are returned to sender will be processed for store credit as per the return policy on our website. she thankfully cancelled my order and issued a store credit so i can order again with the express shipping, Hi Rabene, Thanks for your feedback. I chatted with Maria D. about my order and she was extremely helpful and answered my questions promptly and clearly. - Kate, Hi Gosset! Great customer service. Website: lucyinthesky.com/shop Location: 1200 Wall Street, Floor 2, Los Angeles, California, 90015, USA Industry: Clothing Store Owner: Victor Sayeg Email: shop@lucyinthesky.email Trust Score: Good Social Media: Instagram & Facebook Advantages Lucy in the Sky is one of the most popular prom shops among young, stylish women. If we are unable to contact you we will treat the order as cancelled. -Kate. Hi Bailey! This store has a great selection of dresses but unfortunately 1/3 of the dresses I've ordered was not what I expected based on the photo. Hi Veena, Thanks for your feedback. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. I wear a size 12, and the size 12 they shipped me barely fit over one leg. Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. LUCY IN THE SKY IS OUR GO TO! HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP? Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14. In the unlikely event that Lucy in the Sky, Inc. or substantially all of its assets are acquired, customer information will be one of the transferred assets. Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit! Horrible customer service. Shop Lucy in the Sky I love Lucy in the sky ! Not Available. Registered: 04-01-2009. on 10-08-2013 09:47. Again, reach out to us at resolution@lucyinthesky.email and we'll follow this up:) If you do not receive an email from us within 5 minutes of placing your order, we'd suggest to double check your spam/junk mail. After using the chat, they told me that they wanted to cancel the order because the dress I had ordered had been out of stock and wouldnt be back in stock for another four weeks. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. Not worth the hassle and loss of money. Products used:Still waiting for it to arrive (for 6 weeks)! Facebook is showing information to help you better understand the purpose of a Page. We ask for your name, telephone number, home address, email address and age forcompetitions, prizedraws, or newsletter sign ups. Hi Sonam, Thanks for your feedback. She contacted the customer service email on 10/6 and received no response; tried again on 10/10 with no response. As there is no phone number to be able to contact the company we ad two choices: email and be ignored or chat in and finally get a chat agent (the ONLY chat agent at this fraud of a company) Emma, It took three and a half hours waiting for the chat I suppose that Lucy in the Sky thought we would give up. Please email us at resolution@lucyinthesky.email so we can assist you sooner.
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