At no time during check-in were we told where everything is or how the restaurant situation should go! I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun. We are Adults Only Scene but have chosen to spend our two weeks at the family pool. Home; The Quantum Leap Podcast; Thinking Outside The Longbox Star regards, Jonathan Iriarte General Manager, Overall we had a great vacation at Planet Hollywood with friends (30 of us including kids). Dear Scott, Thank you very much for being our main Star of the show and for your comments, both towards our hotel and the service of our team, but most of all for letting us know about all the fun you had at our resort with your friends. Get all the stories you need-to-know from the most powerful name in news delivered first thing every morning to your inbox. I did the "STAR PACKAGE" and I can tell you it wasn't worth it. Our check in was fast. The bar was not open consistently in this area, though that would be a great improvement for the resort, but we had no trouble bringing our own drinks from downstairs. Experience customized fine dining at 6th Sense Chefs Table, sure to be one of the highlights of your vacation. A man and a woman were found dead inside the vehicles trunk parked outside the Chedraui de la Multiplaza shopping mall, according to the report. They shut down the buffet and half of the other restaurants to host a show with food. Yes, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers an airport shuttle for guests. We had Star Class which came with a Butler. As for being suppressed. With an extensive wine list to pair with every meal. Our top chefs and mixologists will create applause-worthy experiences. 2023 FOX News Network, LLC. There was also zero offer for compensation based on our failed experience in the first 20 hours. Claim your listing for free to respond to reviews, update your profile and much more. Punta Sam, Carretera Mza 002, Lt. 7 Salinas, Costa Mujeres 77400 Mexico, Lock in the lowest price from these sites. We stayed in a junior swim up suite with our 5 and 3 year old kids. The beer is always cold and the big event is always on at Overtime Bar & Grill! Upstairs, there are two patios - one overlooking the main stage of the resort and the other looking out over the front entrance. I managed ALL of my own bookings during that time. or redistributed. They werent appealing when it was so nice outside. 2023 Planet Hollywood. No activities take place on the adult scene side of the resort. Service was fast and friendly so no complaints there. As a star, enjoy access to all amenities at neighboring Planet Hollywood Cancun, like the Hollywood-inspired spa, lazy river with float-up bar, and non-stop entertainment. Star regards, Jonathan Iriarte Genera Manager, Hotels near Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Features, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Pool, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Rooms, Preferred Hotels & Resorts in Costa Mujeres, Hotels near Playa Mujeres Trips and Tours, Hotels near One Spa at Finest Playa Mujeres, Hotels near (PCM) Playa Del Carmen Airport. This room type comes with two separate mini bar. Unwind and celebrate life in this romantic Italian trattoria where you can indulge in favourite Italian comfort foods and an ambient dining experience. Enjoy traditional pub food, themed trivia nights. View all hotels near Planet Hollywood on Tripadvisor, View all restaurants near Planet Hollywood on Tripadvisor, Adults Only and Adult Friendly Resorts Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Unidad Multidiciplinaria Tizimin, Hotels near Facultad de Psicologia Merida, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Sharm el-Sheikh: Dune Buggy Safari, Camel Ride & BBQ Dinner, Washington DC Day Trip from New York City, Best Snorkeling Lombok: Gili Nanggu, Gili Kedis & Gili Sudak Day-Trip, Dubai Sightseeing Day Trip from Abu Dhabi, City Tour Miami PLUS (City Tour + Boat Tour). Wonderful experience overall. Our on-site excursion partner offers unmatched ease of access and preferential pricing exclusively to our guests. So, there was no way almost all of the queuing plebs could have made reservations. So, the hotel is very nice. Cannoli had a bad shell but the filling was good, tiramisu was soggy and flavorless, but the panna cotta was great! Overall, we had an amazing stay. Our room was in excellent condition and cleanliness. There are more places to choose from in the, Frequently Asked Questions about Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort. I do understand that the area becomes "adults only" around 8pm, with the disco starting (I believe) around 10pm. Market data provided by Factset. Cheer on your favorite teams at our Overtime Sports Bar where we always stream the biggest games and events so you never miss out on the action. We waited for an hour and half the next time and were seated by 9 and ate by 10. Powered and implemented by FactSet Digital Solutions. Day #3 we go early are told if you're a star class your concierge should book. Not as good the second time. Our A-list location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs in easy reach. We are continuously looking for new and better ways to improve our operations, we hope that on your next stay with us will be even better than it was this time. The meal was great. Ours were Viri and Tharvin. Mingle with like-minded guests over carefully crafted cocktails at this unique bar. Needless to say that I definitely wont be going back to Planet Hollywood and I wouldnt recommend this resort to ANYONE! I hadnt read reviews so this was entertaining and unexpected. My husbands only pair of sandals fell apart, and he contact cemented the soles back on so that my husband could get the last few days of our trip out of them. The resort was the perfect size with excellent food, pools, activities etc. Here, on the beautiful white-sand beachfront of Costa Mujeres, you are the star, and this unique all-inclusive resort is your fabulous stage. Also there was rarely popcorn there which did disappoint the kids. I could go on to call out other missteps by the front desk and butlers but why bother. The Buffett was ok. We found things to eat. The alternative was to pay $$$ for a private meal and wine to ensure a sitting. Bad timing because people are headed back to their rooms to attempt dinner. Enjoy classic drinks in a classic spot: within a cave next to the lazy river. The meal was great. What food & drink options are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Whether youre looking for a romantic escape or a fun-filled adventure with friends, you can Vacation Like a Star in the selfie-worthy setting of Costa Mujeres, Cancun. Eight bodies -- two of which were dismembered and shoved in plastic bags -- were discovered on the streets of the Mexican resort city Cancun, prosecutors said Tuesday. This was a daily occurrence. The only thing standing between me and the most anticipated resort opening of my time was a 40-minute ride from the Cancun International Airport. Dear Darby, Thank you for sharing your review of Planet Hollywood Cancun. Great atmosphere and every employee wore mask. If you go early you will have less wait time. per adult (price varies by group size) Captain Hook: Pirate Show and Dinner Cruise in Cancun. Amazing resort, enjoy the staff Yonathan was the best and also the shows. We stayed in a one-bedroom director's suite on the fifth floor of Building 30. Get A-list treatment when you upgrade to STAR Class for access to exclusive areas, preferred room locations, and more. The lazy river and flow rider were excellent. Currently, there are no COVID-19 protocols or requirements to travel to and gain entry into Mexico. Rooms with a ocean view are available upon request and are subject to a higher rate. I had been waiting a year to experience this property, and on February 12, 2021, I finally touched . On Tuesday, authorities found one man bound and shot to death. I could go on to call out other missteps by the front desk and butlers but why bother. Dine like a Hollywood A-lister at Star Class Bar & Grill. I'm upset & feeling as if I'm being restricted to certain restaurants either because of class levels or race. Jose at the buffet, greeted us every morning and seated us and got us our coffee, orange juice, ketchup, salt and pepper. An Autograph Collection All-Inclusive Resort. Staff and tourists near the Mexican resort city of Ca We tipped to have extra umbrellas brought to us. 1 hour to airport on way home, Dear Erin, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. Hey, I was hoping someone who knows more or lives locally can weigh in on whats happening with the Planet Hollywood hotel at the moment. We liked being able to control all of the lights, fans, etc. The bartenders are all amazing and friendly. Pool & hot tube close at 7pm. Our room was in excellent condition and cleanliness. PHabulous regards, Jonathan Iriarte General Manager. But nevertheless, workers are actively improving things on a daily bases, fixing lights, painting patios, etc.. Just make sure whenever ordering drinks to request preferred bar labels! Watch our chefs in action at the sushi bar or in front of the grill as your food is masterfully prepared in front of you. An Autograph Collection All-Inclusive Resort - Adults Only. The restaurants vibrant flavors co-star with beautiful ocean views for an elegant dining experience. Dining | Planet Hollywood Cancun Crave -World of Flavors Restaurants a culinary adventure you will never forget Enjoy star treatment, delicious cuisines, and signature libations from around the planet at any of our 11 eateries and 11 bars. Planet Hollywood Cancun Resort is an all-inclusive beachfront resort sitting on a stretch of white sand beaches. I could go on and on about how bad this experience was. This material may not be published, broadcast, rewritten, Dine like a Hollywood A-lister at Star Class Bar & Grill. Unlock Member Rates! Cookie Notice This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. in the morning. Lilly failed to deliver on every level. Stay connected while youre away with a suite of tech-savvy services. We waited a really long time from Burgers and Fries at lunch and then only got 5 French fries each. We are looking forward to your next visit in the near future. Our 648 luxurious suites let you live like a celeb during your stay in paradise. They have many of them so dont be afraid to ask for one. The umbrellas were painful to open. You've successfully subscribed to this newsletter! Our ceiling in our bathroom leaked into our sink. Find your perfect escape just 45 minutes from Cancun International Airport in the glamorous haven of Costa Mujeres. Eight bodies were discovered on the streets of Cancun since Monday night, authorities said. Hopefully things will turn around. Red flag says our whole stay. The beach servers were the friendliest. Reserved exclusively for STAR Class members, this venue promises an exclusive experience just steps from the sand with a panoramic view of the ocean. Chichen Itza, Cenote and Valladolid All-Inclusive Tour, Captain Hook: Pirate Show and Dinner Cruise in Cancun, Private Yacht 46ft Sea Ray Snorkel up to 15 pax 23P2, Private fishing charter Bertram 31ft 6 pax max if you don't fish you don't pay, Hip Hop Sessions Boat Party Cancun (Adults only), Coco Bongo Cancun Gold Member VIP Night Out by After Dark, Sailing Experience to Isla Mujeres in a Catamaran with Open Bar, ATV Jungle Adventure with Ziplines, Cenote & Tequila Tasting, 5-in-1 Cancun Snorkeling Tour:Swim with turtles, reef, Musa,shipwreck and cenote, Private Yacht Rental Sea Ray 46ft Cancun 23P3, Private Yacht - 46 ft SeaRay Cancun Bay Snorkel 23P4, Luxury Catamaran and Snorkel. We tipped and even with tipping the service was just ok. It's a sad state of affairs here, the lamb shank was burned and had a hard overcooked layer on the outside. Weve created the ultimate beachfront vacation locale featuring Hollywood memorabilia, themed experiences, a star-worthy spa, and a variety of all-inclusive dining venues and bars, transforming the everyday all-inclusive vacation into a PHabulous getaway. How easily could my kid get alcohol? Planet Hollywood Adult Scene Cancun, An Autograph Collection All-Inclusive Resort - Adults Only, Punta Sam, Carretera, Mza 002, Lt 7, Salinas, Costa Mujeres, Quintana Roo, Mexico, 77400, For more information about the physical features of our accessible rooms, common areas or special services relating to a specific disability please call +52 998-580 9880, Unlock your stay with the Marriott Bonvoy App. Star regards, Jonathan Iriarte Genera Manager, We arrived at Planet Hollywood Cancun on February 17 and are returning home March 3. Mutual Fund and ETF data provided by Refinitiv Lipper. The property is big so many different pool options. Room categories are not indicative of room views. 96% of travelers recommend this experience. The buffet was good. From Diners, Drive-Ins and Dives, Guy Fieris Burger Joint brings a unique dining experience with his revved-up menu. He got us in. So, you'll be happiest if you don't plan to leave the resort during your stay or if you want to do excursions close to the resort. Thanks to YONATHAN from Guest Service, he took care of us and made our vacations breathtaking. Tonight waited we waited 1 hour and 25 minutes to get seated at the Italian restaurant. Worried about him. Your feedback is very important for us so we keep improving to offer even better experiences in the future. Yes, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers an airport shuttle for guests. The steak house was really good the first time. Unwind and celebrate life in this romantic Italian trattoria where you can indulge in favourite Italian comfort foods and an ambient dining experience. We are pleased to know that you enjoyed our facilities and activities. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Breakfast was excellent. We had large sharing plates of appetizers and great meals. Make your grand entrance into the ultimate beachfront vacation, starring you. We are continuously looking for new and better ways to improve our operations, we hope that on your next stay with us will be even better than it was this time. They have many of them so dont be afraid to ask for one. You have arrived. The room was beautiful, large and clean, with a spectacular view of the resort and the ocean (we used the online room selector in advance and found it to be well worth it). But despite arriving early we ended up eating our meals in the dark. Our kids did mini golf once. Tripadvisor performs checks on reviews. You could find shade in swim up bar in family pool. We had a humidifier brought up and it did help. They did not love it. We will take your comments as our main improvement tools. Unlock Member Rates! The food wasnt the best but did I enjoyed dining at the Japanese & Sunset Strip restaurants. The food was so so. Barren Space Productions. Nice guy who took ownership of the problem and became a part of our butler service. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Daily and nightly entertainment for all ages, Hollywood memorabilia, themed experiences, and round-the-clock star treatment set the scene for a one-of-a-kind Cancun adventure. The wait to experience Planet Hollywood Cancun was well worth it, and I cannot put into words how much this resort offers for every type of traveler, age group, and personality. You wont have to stray far from the beach to enjoy classic dishes that are sure to satisfy travelers of all ages. I wrote about it in this blog. From the front deck, we had great views of the sunset. This was a daily occurrence. With 5 pools, 10 restaurants, and 11 bars, as well as a veritable Milky Way of activities, Planet Hollywood Beach Resort Cancn is star quality. We tipped to have extra umbrellas brought to us. Experience the finest Mexican cuisine at La Cocina Authentic Mexican. Are there any historical sites close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Also there was rarely popcorn there which did disappoint the kids. Appetizers and great meals did help upon request and are subject to a higher rate he took care us. A higher rate became a part of our Butler service just ok i being. Staff and tourists near the Mexican resort city of Ca we tipped to have umbrellas. 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